tk 999's Privacy Policy

1. Introduction and Applicability

tk 999 is an online gaming platform that provides slots, live casino, and sports betting services for users in Bangladesh. This Privacy Policy ("Policy") applies to the tk 999 website, mobile application, and all related services.

By using our platform, you will be considered to have given your consent to the methods of collecting and using information described in this policy. Alongside reading this policy, it will be helpful for you to read our Terms and Conditions as well, because both documents together form the legal basis of our relationship with you.

This policy applies in both English and Bengali. In case of any conflict, the Bengali version will take precedence. tk 999 reserves the right to amend this policy at any time, and after any change the publication date on the website will be updated automatically.

2. The type of information we collect

2.1 Identity Information

For account registration and identity verification, we may collect the following information:

• Full name and date of birth
• National Identity Card (NID) or passport number
• Mobile number and email address
• Address and nationality

2.2 Transaction-Related Information

For deposits and withdrawals, we store payment method details — such as bKash, Nagad, or Rocket mobile wallet account numbers, transaction amounts, and timestamps. No full payment card numbers or banking PINs are stored on our servers.

2.3 Technical and Usage Information

Some information is generated automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Login time and location data
• Game session history and betting activity
• Cookies and session identifiers

3. Methods of Data Collection

tk 999 collects information in the following ways:

1. Directly provided: Information you enter yourself when filling out registration, login, deposit, or withdrawal forms.
2. Automatic collection: Technical information collected through browsing sessions, cookies, and log files.
3. Third parties: Confirmation data received from payment processors and identity verification services.
4. Customer support interactions: Information exchanged during assistance provided via live chat or email.

4. Purpose of Data Use

Collected information is used only for specific purposes:

4.1 Service Operations

• Account creation and management
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Calculating VIP membership and cashback benefits

4.2 Security and Compliance

• Fraud and money laundering prevention
• Verifying the legitimacy of an account
• Preventing access by minors

4.3 Service Improvement

• Analyzing and improving platform performance
• Identifying technical errors
• Taking steps to improve the user experience

4.4 Communication

Your mobile number or email may be used to send transaction confirmations, security alerts, and important account notifications. You can opt out of promotional messages at any time.

5. Sharing Information with Third Parties

tk 999 does not sell or rent your personal information. However, in certain situations, information may be shared with the following parties:

• Payment processors: Mobile financial service providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
• Identity verification services: Third-party KYC (Know Your Customer) providers to ensure account security.
• Technology infrastructure: Technology partners for secure hosting and data storage — who are bound by strict confidentiality agreements.
• Legal obligations: Information may be provided under applicable law if a legitimate legal request is received from the relevant authorities.

6. Cookies and Tracking Technology

Our website and mobile app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and saving preferences — these cannot be disabled.
• Analytics cookies: To understand which pages are used most and where improvements are needed.
• Functionality cookies: To remember language preferences and display settings.

6.2 Cookie Controls

You can disable cookies from your browser settings, but doing so may cause some platform features to not work properly. For cookies other than essential ones, your consent is obtained.

7. Data Retention and Security

tk 999 places the highest importance on protecting your information. We implement the following technical and administrative measures:

• SSL encryption: All data transmissions are encrypted using 256-bit SSL technology.
• Secure servers: Personal and financial information is stored in secure data centers.
• Access controls: Only authorized staff can access information within defined limits.
• Regular security audits: Regular audits are conducted to identify platform vulnerabilities.

7.1 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a period determined by law for legal compliance, fraud prevention, or dispute resolution purposes.

8. Your Rights as a User

tk 999 users have the following rights regarding their information:

• Data access: You can request a copy of the information we hold about you.
• Data correction: You can request correction of inaccurate or incomplete information.
• Withdrawal of consent: Where information is being used on the basis of consent, you can withdraw that consent.
• Data deletion: You can request deletion of specific information where there is no legal obligation to retain it.
• Objection to processing: You can object to the processing of your information for specific purposes.

To exercise these rights, contact our customer service team. We will try to respond to your request within 30 days of receipt. More information about setting account limits and self-exclusion is available on our Responsible Gaming page.

9. Protection of Children and Minors

All services at tk 999 are intended only for those aged 21 and above. We do not knowingly collect any information from minors. Age is verified during the registration process and additional identity documents may be requested in suspicious cases.

If we become aware that information has been collected from a minor, the relevant account will be suspended immediately and the collected information will be deleted.

10. Policy Changes

tk 999 may update this privacy policy from time to time. For significant changes, we will notify you in advance — by email or through a notification within the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. Answers to common questions about privacy and accounts can be found in our FAQ section.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Support is available in Bengali and English through the website, 7 days a week, 24 hours a day.

Our support team is ready to resolve any privacy-related concerns you may have as quickly as possible.